NANCY LOPEZ GOLF FAQS

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[bc-faq action="new faq" question="HOW CAN I CONTACT NANCY LOPEZ GOLF?"]

Nancy Lopez Golf Customer Service is available via phone or email, please visit our CONTACT US page. Our hours of operation are Monday through Thursday 8:30 a.m. - 5:00 p.m. EST, and Friday 8:30 a.m. - 2:00 p.m. (except national holidays).

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[bc-faq action="new faq" question="I'M HAVING TROUBLE PROCESSING MY ORDER."]

If you are experiencing technical difficulties placing an order on our website, please contact NANCY LOPEZ GOLF CUSTOMER SERVICE. Our customer care representatives are standing by to assist you with your needs.

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[bc-faq action="new faq" question="CAN I FAX OR MAIL-IN AN ORDER?"]

Unfortunately, due to security reasons, we are unable to accept fax or email orders.  If you are in need of assistance please contact NANCY LOPEZ GOLF CUSTOMER SERVICE.

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[bc-faq action="new faq" question="WHAT IS YOUR PRODUCT WARRANTY POLICY?"]
All Nancy Lopez Golf apparel & accessory products have a 120 Day manufacturer's warranty from the date of purchase. This includes any defects as a result of manufacturing or workmanship.  Nancy Lopez Golf will replace any product that is defective or becomes defective during normal use within 120 days after the date of purchase.

Nancy Lopez Golf will warranty its golf equipment, which includes golf clubs & golf bags, for a period of 2 Years from the date of purchase, against any manufacturer’s defects in materials or workmanship.  Nancy Lopez Golf will replace any product that is defective or becomes defective during normal use within 2 years after the date of purchase. With respect to golf clubs, this warranty does not cover paint scratches, cosmetic blemishes or normal wear & tear. 

Use of our products in a manner other than that for which they were manufactured also nullifies this warranty. If a replacement is not available, Nancy Lopez Golf reserves the right to replace with a current or similar product of equal value.  If a suitable replacement is not available, a credit will be issued. 

You must have proof of purchase in order to make a warranty policy claim for any product purchased on our website.  Please note that any Nancy Lopez Golf item purchased at a retail store or online supplier other than NancyLopezGolf.com must be returned to the retailer where the item was purchased.

Please see this page for more information.

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[bc-faq action="new faq" question="I DON'T HAVE A RECEIPT. HOW CAN I BUY A PART OR REPLACEMENT UNIT?"]

Please email CUSTOMERSUPPORT@NANCYLOPEZGOLF.COM with the part description, part number (if known), and your shipping address. A customer service representative will happily reply back to you with the part and shipping costs.

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[bc-faq action="new faq" question="HEAVY ORDERS"]

Orders over 66lbs cannot be shipped to a PO Box. Customer service will contact you if there are any shipment issues.

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[bc-faq action="new faq" question="WHAT FORMS OF PAYMENT DO YOU ACCEPT?"]

We accept Visa, AMEX and Mastercard. 

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[bc-faq action="new faq" question="WHAT SHIPPING SERVICE DO YOU USE?"]

Nancy Lopez Golf ships via USPS. You must have a physical street address for all Nancy Lopez Golf deliveries. For additional information on shipping please visit our SHIPPING DETAILS page. Customers can choose the speed and level of service from a variety of options including ground, two day or next day delivery (when available).

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[bc-faq action="new faq" question="HOW LONG DOES IT TAKE TO PROCESS/RECEIVE MY ORDER?"]

Orders generally ship within 2 business days after the order is received. Delivery time depends on the level of service you select and where you are located.

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[bc-faq action="new faq" question="CAN YOU RUSH AN ORDER?"]

We are not able to accommodate rush orders at this time.

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[bc-faq action="new faq" question="I DID NOT GET AN E-MAIL CONFIRMATION FOR MY ORDER."]

Your immediate confirmation is available for you to print at the end of the checkout process, once your process is complete. A confirmation e-mail will also be sent to the e-mail address you entered during checkout. If you did not receive a confirmation e-mail, please contact us.

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[bc-faq action="new faq" question="HOW DO I GET TRACKING CONFIRMATION?"]

A confirmation e-mail will be sent to you when your package ships. This will include the  tracking number. If you do not receive this notification from within 72 hours of placing the order, please CONTACT US.

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[bc-faq action="new faq" question="HOW DO I CREATE AN ACCOUNT?"]

You can create a new account here.

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