Nancy Lopez Golf Customer Service is available via phone or email, please visit our CONTACT US page. Our hours of operation are Monday through Thursday 8:30 a.m. - 5:00 p.m. EST, and Friday 8:30 a.m. - 2:00 p.m. (except national holidays).
If you are experiencing technical difficulties placing an order on our website, please contact NANCY LOPEZ GOLF CUSTOMER SERVICE. Our customer care representatives are standing by to assist you with your needs.
All Nancy Lopez Golf apparel & accessory products have a 120 Day manufacturer's warranty from the date of purchase. This includes any defects as a result of manufacturing or workmanship. Nancy Lopez Golf will replace any product that is defective or becomes defective during normal use within 120 days after the date of purchase.
Nancy Lopez Golf will warranty its golf equipment, which includes golf clubs & golf bags, for a period of 2 Years from the date of purchase, against any manufacturer’s defects in materials or workmanship. Nancy Lopez Golf will replace any product that is defective or becomes defective during normal use within 2 years after the date of purchase. With respect to golf clubs, this warranty does not cover paint scratches, cosmetic blemishes or normal wear & tear.
Use of our products in a manner other than that for which they were manufactured also nullifies this warranty. If a replacement is not available, Nancy Lopez Golf reserves the right to replace with a current or similar product of equal value. If a suitable replacement is not available, a credit will be issued.
You must have proof of purchase in order to make a warranty policy claim for any product purchased on our website. Please note that any Nancy Lopez Golf item purchased at a retail store or online supplier other than NancyLopezGolf.ca must be returned to the retailer where the item was purchased.
Nancy Lopez Golf ships via UPS or Canada Post. Please note that order shipping to a P.O. Box must ship via Canada Post, and orders weighing more than 66 lbs must ship via UPS. You must have a physical street address for all Nancy Lopez Golf deliveries. For additional information on shipping please visit our SHIPPING DETAILS page. Customers can choose the speed and level of service from a variety of options including ground, two day or next day delivery (when available).
Your immediate confirmation is available for you to print at the end of the checkout process, once your process is complete. A confirmation e-mail will also be sent to the e-mail address you entered during checkout. If you did not receive a confirmation e-mail, pleasecontact us.
A confirmation e-mail will be sent to you when your package ships. This will include the tracking number. If you do not receive this notification from within 72 hours of placing the order, please contact us.