Nancy Lopez Torri Putter

SHIPPING COSTS:

Ground, Expedited, and Express Shipping Service is available for most orders.

Excludes heavy and/or overweight items.

Shipping under $75.00 is a flat rate of $8.00.

ADDITIONAL DETAILS:

Nancy Lopez Golf ships via UPS and Canada Post.

Orders going to a P.O. Box must ship via Canada Post.

Orders weighing more than 66 lbs must ship via UPS and cannot be delivered to a PO Box. Customer service will be in contact if there is a shipping issue.

Orders are processed and shipped Monday-Friday only (excluding major holidays).

Orders generally ship within 2 business days after the order is received. Delivery time depends on where you are located.

Need assistance? Contact us.

NANCY LOPEZ GOLF RETURN POLICY

Changed your mind?  We’ll gladly accept unused or defective merchandise purchased on www.nancylopezgolf.ca for return or exchange.  Please allow 2-3 weeks for your return to be received and processed. 

RETURNS & EXCHANGES

Nancy Lopez Golf will gladly exchange or refund regular priced items within 30 days of purchase with an original receipt. Items must be in their original state: unwashed, unworn, unaltered, and must have all tickets attached or in its original packaging.

Only regular priced items may be refunded, unfortunately, sale items cannot be returned or exchanged.

Only items purchased from Nancy Lopez Golf can be returned through this process.

Please contact Nancy Lopez Customer Service for all refund and exchange requests.

Refunds will be credited by the same method, in which items were originally purchased, provided the item is returned within 30 days of purchase.

All products being returned must be returned in original, unopened packaging and must not be used. Nancy Lopez Golf reserves the right to decline a return request on opened, used merchandise that is not in a condition deemed acceptable.

The customer will be responsible for shipping the item back to Nancy Lopez Golf prior to any refund being issued. The customer is also responsible for shipping costs associated with product return.

For exchange requests, the customer is responsible for shipping costs associated with product return. Nancy Lopez Golf will pay the cost for shipping of the replacement merchandise.

Nancy Lopez Golf cannot be responsible for lost or missing packages and recommends that customer place tracking numbers on returned merchandise.

Please ensure the package is being sent to correct address for all returns and exchanges:

NANCY LOPEZ GOLF ATTN: RETURNS/EXCHANGES, Order XXXX

2616 Sheridan Garden Drive

Oakville, ON L6J 7Z2

All packages must have the order number clearly labeled on the outside of the package. You may include the order number in the return address, as shown above.

Shipments received without order number on the package will be returned to sender.

Returns will be processed within 5 business days of arrival at our warehouse.

Nancy Lopez Golf Customer Service will send an email notification once your refund has been processed. Please allow up to 14 days for your refund to appear on your bank statement, as bank processes for applying credits vary by institution. Please note that refunds will be issued to the original method of payment.

This policy does not cover normal wear and tear that results from the use of our products.

FINAL SALE MERCHANDISE

No exchanges or returns on final sale merchandise or Gift Cards.

Returns and exchanges of items that were not purchased through our online store cannot be returned through these processes. Please contact the original retailer of purchases for instructions on exchanges and returns.

Need assistance? Contact us.

Nancy Lopez Golf Apparel Warranty Policy.

Nancy Lopez Golf warrants its products to be free from defects in materials and workmanship for a period of 120 days from the date of purchase, provided they have not been subjected to obvious abuse, neglect or misuse. Nancy Lopez Golf’s sole liability is limited to repairing or replacing products that are returned within this 120-day period unless specific product literature specifies otherwise.

Please note that any Nancy Lopez Golf item purchased at a retail store or online supplier other than NancyLopezGolf.ca must be returned to the retailer where the item was purchased.

Nancy Lopez Golf Equipment Warranty Policy.

In August 2018, ACI Brands Inc., of Oakville, Ontario, Canada acquired the global rights to the Nancy Lopez Golf brand.  The Nancy Lopez Golf Equipment Warranty Policy is as follows:

Nancy Lopez Golf will warranty its golf equipment which includes golf clubs & golf bags for a period of two (2) years from the date of purchase, against any Manufacturer’s defects in materials or workmanship.  Nancy Lopez Golf will replace any product that is defective or becomes defective during normal use within two (2) years after the date of purchase from an authorized Nancy Lopez Golf retailer or distributor.  If the date of purchase is unavailable, the warranty shall begin on the product manufacture date. With respect to golf clubs, this warranty does not cover paint scratches, cosmetic blemishes or normal wear & tear.  If a replacement is not available, Nancy Lopez Golf reserves the right to replace with a current or similar product of equal value.  If a suitable replacement is not available, a credit will be issued.  Proof of purchase must accompany all warranty claims. 

Nancy Lopez Golf Equipment warranty policy applies to products purchased through ACI Brands Inc. only. We have no responsibility for products purchased from the former distributor, Tournament Sports Marketing Inc. or any unauthorized Retailers or third party sellers.

Need assistance? Contact us.